Customer Service Charter
To create a service environment where our customers and our company benefit.
John Batman Group - The Hospitality Supermarket will be:
Reliable:
Able to provide our goods and services to the standards and time frames expected by our customers.
Responsive:
Able to attend to our customers' needs and requests whether those needs and requests are part of our standard company procedure or somewhat unusual.
Competent:
Able to show knowledge of the company, products and job flow at all times.
Accessible:
Readily available to answer our customers' queries.
Courteous:
Always friendly and professional in dealing with our customers and suppliers.
Credible:
Able to satisfy our customers' with our technical expertise.
Understanding:
Able to appreciate our customers' varying expectations.
